The following terms and conditions apply to all business relationships between the customer and ICOS Enterprises Inc.
plusQ is a trade name of ICOS Enterprises Inc. For the Internet, computer services. The Company
ICOS Enterprises Inc. or the mark plusQ is hereinafter referred to as "us". Decisive is the time of the
Conclusion valid version.
Deviating, conflicting or supplementary general terms and conditions of the customer, even if known, are not part of the contract,
unless their validity is expressly approved.
The different top-level domains ("domain endings") are from a variety of different, mostly national organizations
managed. Each of these organizations for the allocation of domains has different conditions for registration and
Management of top-level domains, associated sub-level domains and how to deal with domain disputes.
Insofar as domains are the subject of the contract, the corresponding terms and conditions of the registration offices apply additionally.
conclusion of contract
Our offers are non-binding. Technical and other changes remain within the reasonable limits.
By placing an order, the customer bindingly declares his contract offer. We will immediately confirm the receipt of the customer's order.
The confirmation of receipt does not constitute a binding acceptance of the order. The confirmation of receipt may be accompanied by the declaration of acceptance
We are entitled to place the contract offer in the order within a period of 5 working days after receipt by us
to accept. However, we are also entitled to reject the acceptance of the order, for example after checking the creditworthiness of the customer.
Insofar as the object of the contractual relationship is the registration of domain names, we owe only the mediation of the desired domain.
Therefore, the customer can only assume an actual allocation of the domain name if this has been confirmed by us. We have no influence on
the domain allocation. A liability and warranty for the actual allocation of the ordered domain names is therefore excluded.
We provide 99% annual network availability for our data center infrastructure. If the security of the network operation or the maintenance
of network integrity is endangered, we may temporarily restrict access to the services as required.
In addition, the scope of services is based on the offer information valid at the time of the order, the order form and the applicable
If the customer wishes to register his Internet presence with one or more search engines (online search services of Internet content),
then we owe here only the mediation. Only the operator of the respective search engine decides on the inclusion in the search engine and
Technical limitations are governed by the System Policies, which can be requested at firstname.lastname@example.org.
Technical support is not included in the offers. If requested and claimed, they will be charged separately. The current prices can be
requested at email@example.com
As far as data is transmitted to us, the customer manufactures backup copies himself. As far as this is contained in the respective offer,
the servers are backed up regularly. In the event of any loss of data, the customer is obliged to
once again free of charge to us.
The customer is obliged to carry out a complete data backup before any change made or ordered.
The customer receives a user ID and password for the maintenance of his offer. He is obliged to treat this confidentially
and is liable for any misuse resulting from unauthorized use of the password. If the customer becomes aware of this,
that the password is known to unauthorized third parties, he must inform us immediately. Should be due to fault of the
If third parties use services of ours by misuse of the passwords, the customer is liable to us for usage fees and charges
Damages. In case of suspicion the customer has the possibility to request a new password, which we then send to the customer.
Our privacy practices are in line with the European Union's Data Protection Act.
Personal data of the customer are only collected and used, as far as they are necessary for the establishment, content or modification of
the contractual relationship. The customer undertakes to keep this data up-to-date in his online administration area.
We use the customer's e-mail address only for informational letters on the orders, for invoices and if the customer does not object,
for customer care and, if requested by the customer, for our own newsletter.
We do not share personal customer information with third parties. Exceptions to this are service partners, insofar as this is for
determination remuneration and billing with the customer.
The customer has a right of access and a right to rectification, blocking and deletion of his stored data. If one
Deletion legal or contractual retention or other legal reasons, the data will be blocked.
The customer is obliged to label the content he has posted on the internet as his own or third-party content and to provide his complete content
Name and address. Additional obligations may arise from the provisions of the respective country of the customer.
The customer undertakes to check and fulfill this on his own responsibility.
The customer undertakes not to publish any content that violates third parties in their rights or otherwise against applicable law
violated. The deposit of erotic, pornographic, extremist or anti-decent content is inadmissible.
We are entitled to block the access of the customer in the event that this was violated. The same is true in the event that the
Customer publishes content that is likely to offend third parties in their honor, offending or incriminating individuals or groups of persons
denigrate. This also applies in the event that an actual legal claim should not exist. We are not obliged to
Check our customer's content.
The sending of spam mails is prohibited. This includes, in particular, the sending of unauthorized, unsolicited advertising to third parties. In the
Sending e-mails is also prohibited from providing incorrect sender details or otherwise impersonating the sender
disguise. In case of non-compliance we are entitled to block the access.
For direct, consequential, or lost profits due to technical problems and disruptions within the Internet not contained in
our sphere of influence, we assume no liability.
We are not liable to entrepreneurs for slightly negligent breaches of immaterial contractual obligations.
For indirect damages and consequential damages as well as for lost profits we are liable to entrepreneurs only in case of intent and gross negligence.
In this case, our liability is limited to the contractually foreseeable damage, max. to 100% of the annual product rent.
If the customer violates the obligations specified in clause 6 with the content of his Internet pages, in particular against legal prohibitions
or the good manners, he is liable to us for compensation for all resulting direct and indirect damage, including financial losses.
In addition, the customer agrees to indemnify us from claims of third parties - of whatever kind - arising from the illegality of
Internet content. The indemnity obligation also includes the obligation to remove us from
Fully indemnify legal defense costs (such as court and attorney's fees).
terms of payment
The current prices in the shop, or according to written offers apply. In case of ambiguity, offers can at any time
Monthly, quarterly, or yearly billing will occur, depending on the agreement. At monthly maturity, the
Payment exclusively by issuing a direct debit authorization. The other billing is done by invoicing. All fees
are then due for payment immediately upon receipt of the invoice.
In the event of exceeding of any payment deadlines granted in the invoice, we are also entitled, without a reminder, to charge default interest
to calculate. If the customer is a consumer, the amount of the default interest is 5 percentage points above the base rate.
If the customer is an entrepreneur, the amount of the default interest is 8 percentage points above the base rate.
In addition, we are entitled to block the customer's internet presence in the event of default and to retain all other services.
Checks will not be accepted.
Invoices are sent by e-mail as an attachment, on request with a qualified signature. In the case of a delivery request by letter, we are entitled to
to charge a reasonable processing fee. With retrospective bill change, which is not due to our fault,
we are entitled to charge a reasonable handling fee.
Contract duration / termination / place of performance
Unless otherwise agreed by contract, the contracts are concluded for an indefinite period.
A contract can be terminated by both parties with a period of notice of 30 days to the end of the month, without stating reasons, at the earliest however
Expiry of the contractually agreed minimum contract term. A cancellation can only be made in writing by letter, fax or via the secure
Online administration area, as far as this option is available.
We are also entitled to terminate the contract for cause without notice. Such an important one
Reason is, inter alia, if the customer for two consecutive months with the payment of a significant portion
the remuneration is in default. Among other things, such an important reason may lie in the fact that the customer substantially or despite
Warning against the obligations under section 6 violates. Another important reason which may lead to suspension or termination without notice
occurs when the customer uses content that may interfere with the server's operating behavior or security.
The place of fulfillment for all services under these contracts is Panama. Jurisdiction for all disputes arising from this contract is for Panama
locally competent court, if the customer is a merchant, a legal entity under public law, or a public law special fund
is. We are also entitled to sue at the customer's location.
If the customer intends to transfer his contractual rights to another person, he requires our consent. A Transfer of the contractual rights
can only be made in writing by letter, fax or via the secure online administration area. As far as this possibility is available. In the
case of a transmission by letter or fax, the previous and new contractor must work by hand sign.
Regulations for resellers
The customer is entitled to grant third parties a contractual right to use the Internet sites we maintain for him. In this case, the
customer remains the sole contractual partner. He is obliged to transfer all contractual conditions arising from the General Terms
and Conditions as well as from our order forms to the third party and to oblige him to comply with these conditions. This also applies
to the obligation in section 1.3 of these General Terms and Conditions.
If the cooperation of the third party is required for changes of any kind, the customer shall ensure that these obligations to cooperate
are complied with. The customer will inform us on request of the address data together with the contact person of the third party.
In the event of changes, we are entitled to approach the third party directly in order to request written approval of the changes.
If the third party breaches contractual obligations, does not fulfill obligations to cooperate or otherwise causes problems with the
granting of rights of use to third parties, the customer shall be liable to us for all damages resulting therefrom. In addition, the
customer indemnifies us from all claims that both the third party and others will make to us.
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is
fourteen days from Date of the contract. To exercise your right of withdrawal, you must contact us, ICOS Enterprises Inc., by email
firstname.lastname@example.org with a clear statement of your decision to withdraw from this Agreement,
inform. You can use the model withdrawal form, which is not required. To preserve the withdrawal period
If it is sufficient for you to send the notice of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we will send you all payments received from you, including delivery charges
(with the exception of the additional costs arising from the fact that you have a different type of delivery than that offered by us,
the most favorable standard delivery), immediately and at the latest within fourteen days from the day on which the
We have received notice of your withdrawal of this contract from us. For this repayment we use the same means of payment, the
You have used in the original transaction, unless otherwise agreed with you; in no case
You will be charged for these repayments.
When providing services: If you have requested that the services be started during the withdrawal period, then you have
to pay us a reasonable amount of the portion of the amount until the date on which you exercise us the right of withdrawal
with regard to this contract, already provided services compared to the total amount of the contract